Privacy Policy
At Surge, privacy is a core principle. We collect only the minimum information required to operate a Bitcoin-native credit line platform, and we never sell your data.
1. Who We Are
Surge is a software product provided by Amby, Inc.
425 Page Mill Rd, FL 2 STE 200
Palo Alto, CA 94306
United States
Contact: support@surge.credit
2. Information We Collect
Information You Provide
- Email address (account access, alerts, support)
- Basic profile information if you sign in with Google
- Support messages you send us
- Credit line preferences (loan size, duration, collateral settings)
Wallet & Blockchain Data
- Bitcoin wallet addresses you connect to Surge
- On-chain transaction and vault data (public by nature)
We associate your email address with your wallet address only to provide credit line services, monitor collateral health, and send liquidation-risk alerts.
Automatically Collected Data
- Device and app information
- Approximate IP location
- App usage analytics
- Crash and performance logs (via Firebase)
3. What We Do Not Collect
- Private keys or seed phrases
- Wallet recovery information
- Passwords (we use passkeys / OAuth)
- Bank account or card details
- Government IDs or SSNs
- Precise location data
4. How We Use Your Data
- Provide and maintain Surge
- Monitor credit line health and LTV ratios
- Send liquidation-risk and security alerts
- Improve performance and reliability
- Provide customer support
- Comply with legal obligations
We do not sell your data, run ads based on your activity, or share personal data with lenders or protocol participants.
5. How We Share Information
Service Providers
Trusted providers (cloud hosting, analytics, crash reporting) strictly to operate Surge.
Protocol Participants
Lenders, signers, and oracles interact only with on-chain data. Your email or identity is never shared with them.
Legal Requirements
We may disclose data if required by law or to protect users and the platform.
6. Security
- Encryption in transit and at rest
- Access controls and monitoring
- Secure cloud infrastructure
No system is perfect, but Surge is designed to minimize trust and data exposure by default.
7. Data Retention
- Personal data is retained while your account is active
- You may request account deletion at any time
- On-chain data cannot be deleted and remains public forever
8. Your Rights
Depending on your location, you may have the right to access or correct your data, request deletion, object to or restrict processing, and request a copy of your data.
To make a request, email support@surge.credit.
9. International Users
Surge operates from the United States. By using Surge, you consent to your data being processed in the U.S. with appropriate safeguards.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via the app or email.
11. Contact Us
Questions about privacy? Email support@surge.credit.
Transparency Commitment
- Your collateral is always visible on-chain
- Protocol behavior is inspectable
- We believe transparency is stronger than promises
Last Updated: April 20, 2026